Londri Terms & Conditions



The terms "We" / "Us" / "Our"/ "Company" individually and collectively refer to ViKi Software (OPC) Pvt. Ltd. and the terms "Visitor" / "User" refer to the users.



This page states the Terms and Conditions under which you (Visitor) may visit this website ("Londri.io"). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.



USE OF CONTENT


All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization's or entity's written permission.



ACCEPTABLE WEBSITE USE


(A) Security Rules

Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.


(B) General Rules

Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.



INDEMNITY


The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.Londri.io or their breach of the terms .



LIABILITY


User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages. User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent. User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.



For End User


Torn Clothes:

We don't accept or process torn clothes, including fashioned clothes, if for any reason, on the request of our beloved customer and on their sole responsibility our Londri Runner may pick up fashioned clothes.


Payment Problems

For any circumstances such as and not limited to pending payment Londri will reflect payment to your associated bank account within 3 to 5 working days.


Clothes Damage or mismatch:

To avoid such hurdle situation, try to check your clothes before and after each pickup and delivery. Ask Londri Runner to take photos and add tag to your clothes. o In any situation of damaging clothes or clothes mismatch Londri will not take any responsibility or assure you any kind of compensation. You can contact Londri support if these kinds of situation occurred. Any mislead or misguiding attitude resulting permanent banning of your Londri Account. o Under such situation of mismatch or damage of clothes the Laundry Store would might compassionate. Londri will Connect you with associated vendor representatives.


Refer and Earn program:

Londri App runs refer and earn program to spread awareness of brand. To function this program as intended we expecting your android id for unique verification of android device. Also, we use location access to deliver better services to our beloved users. o If you refer someone successfully you can avail free pickup and delivery for your next Londri order. o If our system detected any unusual behavior your account might get suspended for some times.



For Laundry Shops & Owners


Londri.io established and intended to provide clothes pickup and delivery facility, to give pace to the laundry businesses, by being catalyst between Laundry professionals and our customers we ensure to treat them and their clothes specially. If you believe in offering same value and services connect with us.


Clothes Damage or Mismatch:

To avoid such hurdle situation, we check our customers clothes before and after each pickup and delivery. Our Londri Runner takes photos and add tag to customer clothes to avoid further hassle.


As we acting as only pickup-delivery service Londri or its parent company will not take any responsibility to compensate customers clothes damage. After investigation if we found out the mistake from your side & on eager customers request Laundry owner has to companionate customer the amount agreed by Londri representative, Laundry Owner and Customer.


For more detailed information contact us.

DISCLAIMER OF CONSEQUENTIAL DAMAGES


In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages. In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever including clothes and other accessories processed by third party vendors.



REFUND & CANCELLATION POLICY


Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please check your clothes before pickup and delivery, contact us immediate if any unusual happens.

In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us. Our Policy for the cancellation and refund will be as follows:



Cancellation Policy

Once our agent picked order from your address, the cancellation nearly possible before it gets reached at our partnered vendor. If order gets cancelled before processing, In such circumstances, the delivery charges and taxes will not be refunded.

To know more about Cancellations please contact us via contact us page link by on our website.

Contact Us

Refund Policy

We will try our best to find the suitable laundry services near clients.

In case any client is not completely satisfied with our services we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account. Taxes and processing fees will not be including at return.


Payment policy

After each successful delivery Laundry owner or laundry shop associated bank account will get credited by order amount excluding the charges of Londri services.


Note: The charges may vary from time and location, check this page periodically.